This is a broad question. You can gain customer loyalty and repeat patronage, but it takes much more than a marketing strategy. Customers want a positive experience, get a high-quality product/service, and pay a fair price. The customer experience starts at the first touch point and ends with the receipt and satisfaction of the product/service. Using a Design Thinking approach, you can understand the customer's persona, create an easy and positive customer process, develop the right product/service, and deliver exceptional quality and value from the customer's perspective. If you have any follow-up questions, we can schedule a call to discuss.