The perception of productivity in the business world can be see in three ways as was found analysis of the interviewees:
1. ‘Efficiency’: this is the economic perspective of productivity, focusing on the optimal use of resources. This aligns with the output-input schema, where the overall focus is to “achieve more (output) with less (input)”. This perspective of productivity was mentioned 39% of the time; meaning that the economic perspective on productivity is not widely shared by the stakeholders as a key component of productivity at the project level.
2. ‘Effectiveness’: This is the ability to achieve set objectives. In the project context, the objectives are cost/budget, time/schedule, scope, and quality. This is more of a performance issue and perhaps, explains why the terms ‘productivity’ and ‘performance’ are used in tandem. This perspective was mentioned 35% of the time.
3. Sundry items: The participants also expected productivity to involve the achievement of other indicators of performance such as safety, client satisfaction, relationships (including absence of disputes/litigations), workforce satisfaction, reputation (for performance), future job orders, and regulatory/statutory compliance. These sundry items accounted for about 26% of the recurring themes in the interviewees’ expectation or understanding of the concept of productivity.
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