Assuming Twilio allows multiple calls to the same number to happen simultaneously (I've never tested this), you could build a lookup table in your app that stored active calls, then give the user a control to swap between active calls. You could send a push notification to notify the user of addi...
We have built a product on Twilio that we sell to doctors offices. To my knowledge, what you're asking for is not possible as-is. What you could do though: When someone calls, have the system text message you "Hey, this number called, click here to call them back" ... and the "click here" is ...
There are a few resource spots you can consider, but I would strong recommend just sticking with what they offer directly on their site: https://www.twilio.com/sms/pricing?v=7 https://www.twilio.com/voice/pricing (VIP or offbook pricing is a little harder to nail down since they are going to m...
I'm not familiar with the specifics of iOS's interruption of other apps when calls come in, so there may be a simpler solution somewhere in the iOS device API. An end-around solution might be to keep the call alive on a central server that acts as an intermediate switchboard (a third caller, so...
Hi, My name is Erik Hanley and I'm a Call Center Expert and Senior Analyst Programmer with more that 15 years of experience. If you need help to set up a call center/PBX phone app, you need to evaluate your needs and budget and then look for the telecom providers. Using VOIP providers Vs traditi...
Yes, exactly what Twilio is capable of. If you need it for just your business, this can be done using simple scripts. Routing is actually the easy part. Voicemails are a bit more involved but they have you covered: https://www.twilio.com/docs/howto/voicemail