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Results for: Customer Experience

Hello, If I am assuming that you have all these chats per day stored(If not storing these chats on a data warehouse for reporting purposes is an option). There is software such as Nvivo which is great for qualitative analysis which you can use for these tasks. There are also packages for R, Pyt...

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If you have international customers who speak other languages, response is lower when you speak to them in English. Solutions like Trustpilot handle that. Have implemented them plus some other methods for international customers in various countries, would be good to know a bit more about your sp...

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Hello! I want to ensure that I understand the question. Are agents having to call customers back in order to resolve their issues or concerns? If so, I would ask how well-versed are the agents in the business/product? Do you have a knowledge base or ongoing training to help the agents to stay on ...

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Great question! Here are the basics: The Lean Startup by Eric Reis http://www.amazon.com/The-Lean-Startup-Entrepreneurs-Continuous/dp/0307887898 Running Lean by Ash Maurya http://www.amazon.com/Running-Lean-Iterate-Works-Series/dp/1449305172/ref=pd_sim_b_4?ie=UTF8&refRID=03VER05GWM6QV80D49ZH *e...

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Honestly, you're going to have a hard time getting any company to do a run this small. The main reason is that setup costs to configure and turn on their machines are going to be so high that your unit cost per box will be $10-$20. Custom cardboard doesn't really start to make sense until 500-10...

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Hmmm? This is a tough one because your product is so wonderfully horizontal, meaning it applies to a very broad set of cases. I'd slice and dice in two directions. First, I'd think about the general process of collaboration on a document, for example: a) drafting - are two people actually wr...

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