My goal is to make it quick and easy for our early adopters to provide feedback or chat with our small team while they are using our beta web product. I was thinking of a chat plugin titled "Chat with [CEO's name] now", considering that at this stage 50% of our clients know the CEO personally. Do you have any other suggestions, or any specific customer support platform to use?
- Zopim by Zendesk, it's very easy to setup and use. Our team of 5 love it!
- Create a Knowledge Base for top questions will help solve chats faster.
- If you're using a Mac, A-Text is a life saver. Simply text expander but makes a world of a difference when on chat.
Happy to help with more insight!
Answered 8 years ago
Access 20,000+ Startup Experts, 650+ masterclass videos, 1,000+ in-depth guides, and all the software tools you need to launch and grow quickly.
Already a member? Sign in