I want to sell unique women scarves made of down on the US and UK markets. They were being knitted by hand for 300 years in a small russian town from the unique material. I made a website, but didn't receive any order. I've tried google and facebook ads without a success. What should I do to get customers? Disclaimer: I live in russia myself.

Facebook ads are not effective and actually far too costly for independent businesses. Unless you have a huge advertising budget, I don't advise it. To break into the hipster market You need 3 things. Great (concise) story, Great branding, and social engagement.

Luckily, you have "provenance"----the place of origin or earliest known history of something. Provenance is an important quality to convey in your brand's story especially when targeting the hipster demographic who are preoccupied by the origin of all things----they're generally well educated and like to know where everything that they consume comes from.

Great branding: Branding is a combination of visual consistency that positions you as different from competitors. I would consider coming up with a different name. Warmth of Russia, to me, seems long and vague. Maybe going back to the idea of provenance, is there a Russian word that's easy to pronounce and unique? Maybe the particular city where the scarves are made of. Maybe some Russian lore that can be woven into your product's story. I would make a list of 50 different names and then narrow it down to something that you think clicks. I would redesign your site and visuals as well with consideration to photographic styles, font type, colors etc to something a little edgier and different. To me, the colors, font type seem a bit retiring, snoozy. Happy to discuss more because this is a bit more nuanced. As for your site, Squarespace is a great option for making a great, professional looking e-commerce site, and they make it hard to design anything bad. Related to this, excellent SEO practice will bring more traffic to your site. I'm sure there are plenty here on Clarity who can advise you on best practices there.

Next, Social Engagement. You need to demonstrate people using your scarves, the making of the scarves, where the scarves come from, the yarn used for the scarves, etc. You can take pictures of all of these things and tell the story visually all on instagram. If you haven't already made an Instagram account, I would do so immediately. It will take time, but you can build a loyal following of people who believe in your brand story if you do a good job of visually telling it, and engaging with followers. Obviously there's more to it than just this but happy to discuss more specifically once you've thought more about what this brand is.

Hope all of this helps, best of luck!~

Answered 7 years ago

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