We are checking out desk.com and zendesk. We need design customization features content management system to build out how to articles and FAQ. Just email support for now, one support person which is me, a founder. We are self funded... Which is the best system for the purposes of a startup with one support person?
I'll second the recommendation for Zendesk. Their agent support portal is professional, highly customizable, and they are responsive and friendly. Their help desk portal is less mature, but quite a good value. We used it for a while with just one or two agents and loved it!
Answered 10 years ago
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