We are checking out desk.com and zendesk. We need design customization features content management system to build out how to articles and FAQ. Just email support for now, one support person which is me, a founder. We are self funded... Which is the best system for the purposes of a startup with one support person?
I’d recommend Intercom as it is a perfect platform to start and then scale both, customer success & support teams without a need to develop custom features.
Asynchronous chats and automated messages that if emoloyed properly can help reduce support debt by sending out tailored recommendations, onboarding or announcement messages.
Wonderful tool for both, proactive and reactive customer support.
Answered 6 years ago
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